Grom — Terms of Service & End User Licence Agreement

Last updated: 18 June 2026

These Terms of Service ("Terms") are a legal agreement between you and Yury Moskaltsov ("Grom", "we", "us") governing your use of the Grom mobile application and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 16 years old (or the minimum age in your country) to use the Service. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms.

2. Your account

You are responsible for your account, for keeping your login credentials secure, and for activity under your account. Notify us promptly of any unauthorised use. You can delete your account at any time from within the app.

3. The Service

Grom provides messaging, voice/video calling, file sharing, tasks, and AI-assisted features for individuals and teams. We may change, suspend, or discontinue features. The Service may depend on third-party providers (see our Privacy Policy).

4. Acceptable use

You agree not to use the Service to:

• post, send, or store content that is illegal, or that depicts, promotes, or facilitates the sexual exploitation or abuse of children (CSAM), terrorism, or violence;
• harass, bully, threaten, defame, or impersonate others, or incite hatred against people based on protected characteristics;
• distribute spam, malware, or engage in fraud or phishing;
• infringe intellectual property or privacy rights;
• attempt to breach security, reverse-engineer, scrape, or overload the Service;
• record or share others' communications in violation of applicable law (see Section 7).

5. User content and zero tolerance for objectionable content

You retain ownership of content you create, and you grant us the licence needed to host, transmit, process, and display it to operate the Service (including transcription, search, and AI features within your workspace).

There is zero tolerance for objectionable content and abusive behaviour. You are solely responsible for content you submit. We do not pre-screen all content, but we may review, remove, or disable access to content and may suspend or terminate accounts that violate these Terms, at our discretion and without notice where appropriate.

6. Reporting, blocking, and moderation

The Service provides tools to report content or users and to block users. We review reports and act without undue delay, prioritising serious harms such as CSAM. Actions may include removing content, warning, suspending, or terminating accounts. To report illegal content or abuse, use the in-app Report function or contact yury@gromapp.ai (our designated point of contact for illegal-content notices). We aim to acknowledge and act on serious reports within 24 hours.

7. Calls and recording

The Service allows calls to be recorded and transcribed. When a recording is active, all participants are shown an on-screen recording indicator.

You are responsible for ensuring that your use of recording is lawful in your jurisdiction and for informing and, where required, obtaining the consent of all participants before recording. Where you use Grom through an organisation, that organisation is responsible for its members' compliance. You must not record people in circumstances where they have a reasonable expectation that the conversation is private, except as permitted by law. We provide recording indicators and notices to help you meet these obligations, but compliance is your responsibility. See our Privacy Policy for how recordings and transcripts are processed and retained.

8. Business / team use and fees

The Service may be offered free of charge and/or on paid plans (including per-seat or usage-based plans) purchased by an organisation. Any paid plan terms, fees, and billing will be as agreed at the point of purchase. Where an organisation provisions the Service for you, your use is also subject to that organisation's policies.

9. Third-party services

The Service relies on third-party providers (e.g. Google Firebase, Agora, Deepgram) and may link to third-party content. We are not responsible for third-party services, and your use of them may be subject to their own terms.

10. Disclaimers

The Service is provided "as is" and "as available" to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI- generated outputs (summaries, transcripts, suggestions) are accurate or complete. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including your statutory rights as a consumer).

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, or loss of profits, data, or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the claim, or (b) £100. This does not limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

12. Suspension and termination

We may suspend or terminate your access if you breach these Terms or to protect the Service or others. You may stop using and delete your account at any time. Provisions that by their nature should survive termination will survive.

13. Apple App Store — additional EULA terms

This Section applies where you obtained the app from the Apple App Store. These Terms are between you and us only, not with Apple, and Apple is not responsible for the app or its content. Apple has no obligation to provide maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the app. Apple is not responsible for addressing any claims relating to the app, including product-liability claims, claims that the app fails to conform to legal/regulatory requirements, and claims arising under consumer-protection or similar legislation. Apple is not responsible for third-party claims that the app infringes intellectual-property rights. You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist-supporting", and that you are not on any U.S. Government restricted-parties list. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You must comply with applicable third-party terms (e.g. your wireless data plan) when using the app.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer you may benefit from mandatory protections of the country in which you reside. [Confirm with counsel once the contracting entity and jurisdiction are finalised.]

15. Changes

We may update these Terms. We will post the updated version with a new "Last updated" date and, where changes are material, notify you in-app or by email. Continued use after changes take effect constitutes acceptance.

16. Contact

Yury Moskaltsov 4 Whitchurch Parade, Whitchurch Lane, Edgware, HA8 6LR, United Kingdom General: yury@gromapp.ai · Safety/abuse: yury@gromapp.ai · Privacy: yury@gromapp.ai